Resolved -
Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated.
We apologise for the inconvenience this has caused your business today and appreciate your patience
Kind regards,
The Eway team
Sep 8, 11:03 AEST
Identified -
Eway teams are continuing the recovery of impacted components and will provide periodic status updates as soon as they are available.
We thank you for your patience and apologise for any inconvenience this event is causing your business
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
Regards,
The Eway Team
Sep 8, 10:08 AEST
Investigating -
Eway is currently investigating a potential service disruption to NZ payments services. We are experiencing an increase in transactions failing with a W9 dishonour code.
We will follow up ASAP with a full confirmation of service impact and remediation status
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business
Regards,
The Eway Team
Sep 8, 07:31 AEST