Resolved -
Fiserv have confirmed a full recovery of impacted services and are continuing validation activities including periodic monitoring.
We apologise for the inconvenience this has caused your business today and appreciate your patience
Kind regards,
The Eway team
Oct 31, 14:56 AEDT
Investigating -
Eway is currently experiencing an unexpected disruption to our API payment service due to an issue with one of our upstream providers. This issue is primarily impacting gateway merchants that use an acquiring bank supported via the Fiserv bank connector.
Amex Transaction may intermittently decline with a 91 - Card Issuer unavailable.
We are currently in contact with the vendor and will follow up with an update ASAP
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business.
Regards,
The Eway Team
Oct 31, 10:57 AEDT