Resolved -
Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated.
We apologise for the inconvenience this has caused your business today and appreciate your patience
Kind regards,
The Eway team
Jan 18, 12:38 AEDT
Investigating -
Eway is currently experiencing an intermittent disruption to our Rapid API payment service due to an issue with one of our upstream providers. This issue is primarily impacting gateway merchants that use an acquiring bank supported via the Fiserv bank connector. These financial institutions are NAB, Westpac, St George, ANZ, BankWest, Macquarie, Bank of Melbourne, CitiBank & JP Morgan.
We are currently in contact with the vendor and will follow up with an update ASAP
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business.
Regards,
The Eway Team
Jan 18, 10:30 AEDT