Investigating - Eway team is coordinating with Westpac to resolve the underlying issues causing some Westpac issued card transactions to fail with a response code 40.
We will follow up ASAP with a full confirmation of service impact and remediation status
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business
Resolved -
We confirm that intermittent IVR (telephone) payments service has been stable & fully operational for the past 24hours.
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business.
Regards, The Eway Team
Nov 19, 17:02 AEDT
Update -
We believe that the our intermittent IVR (telephone) payments service disruption with our telephony services provider has been resolved. We are continuing to monitoring this service.
Nov 18, 17:57 AEDT
Monitoring -
We are continuing to monitor our IVR (telephone) payments service with our telephony services provider continuing to investigate this very intermittent issue.
Nov 15, 17:21 AEDT
Update -
We are continuing to investigate this issue and have lodged a high priority ticket with our IVR (telephone) payment provider
Nov 15, 12:38 AEDT
Investigating -
We have received reports that our IVR (telephone) payment provider is not recognising Biller IDs. We are currently investigating and will provide updates as soon as possible.
Nov 14, 17:39 AEDT
Resolved -
Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated.
We apologise for the inconvenience this has caused your business today and appreciate your patience
Kind regards, The Eway team
Nov 14, 12:23 AEDT
Identified -
Eway teams are continuing the recovery of impacted components and will provide periodic status updates as soon as they are available.
We thank you for your patience and apologise for any inconvenience this event is causing your business
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
Regards, The Eway Team
Sep 24, 17:06 AEST
Investigating -
Eway is currently investigating a Intermittent service disruption to some payments processed through Fiserv gateway, transactions are declined with "Unknown Transaction" response.
We will follow up ASAP with a full confirmation of service impact and remediation status
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business
Resolved -
Eway support teams can confirm the service disruption to Shopify Integration has been resolved and stability to network and transaction processing infrastructure has been validated.
We apologise for the inconvenience this has caused your business today and appreciate your patience
Kind regards, The Eway team
Nov 14, 11:14 AEDT
Investigating -
Eway is currently investigating a potential service disruption to merchants processing transactions through the Shopify Integration. Transactions are failing with a V6111/V6010 response. This is currently being investigated by the EWAY Support Teams.
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business