Resolved -
Eway support teams can confirm MyEWay portal service disruption has been resolved.
We apologise for the inconvenience this has caused your business today and appreciate your patience
Kind regards,
The Eway team
Nov 28, 19:21 AEDT
Monitoring -
Eway Teams have restored My EWay AU & NZ portal services. My EWay for Mobile is still under restoration.
If you have any urgent questions or require immediate assistance regarding this service interruption, please contact our support team on 1800 10 6565 (AU) or 0800 392 947 (NZ). Our representatives are available to help address your concerns and provide guidance during this period.
We thank you for your patience and apologise for any inconvenience this event is causing your business.
Regards,
The Eway Team
Nov 28, 18:16 AEDT
Identified -
The Eway Teams are actively working on restoring My EWay portal service as quickly as possible. Our technical specialists are investigating the root cause of the interruption and implementing necessary fixes to ensure stability.
We understand the impact this disruption may have on your business operations and are committed to keeping you informed with timely updates as progress is made.
If you have any urgent questions or require immediate assistance regarding this service interruption, please contact our support team on 1800 10 6565 (AU) or 0800 392 947 (NZ). Our representatives are available to help address your concerns and provide guidance during this period.
We thank you for your patience and apologise for any inconvenience this event is causing your business.
Regards,
The Eway Team
Nov 28, 14:33 AEDT
Investigating -
We are currently experiencing a service interruption which is impacting MYeWAY portal.
This is preventing users from logging in to the portal however transactions are unaffected
The issue is being worked on urgently by our system engineers and we will follow up ASAP with an update.
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business.
Regards,
The Eway Team
Nov 28, 12:34 AEDT