Resolved -
Eway monitoring systems indicate that performance has returned to normal and payment processing via our partner gateway has been restored.
A reconciliation of the failed transactions will be carried out to confirm their status on the gateway platform. Due to the high volume of rejections, the reconciliation process will be finished by the next business day.
We apologise for the inconvenience this has caused your business today and appreciate your patience
Kind regards,
The Eway team
Mar 27, 12:50 AEDT
Investigating -
Eway is currently experiencing an unexpected disruption to our API payment service. This issue is primarily impacting gateway merchants that use an acquiring bank supported via the Fiserv bank connector. These financial institutions are NAB, Westpac, St George, ANZ, BankWest, Macquarie, Bank of Melbourne, CitiBank & JP Morgan.
We will follow up ASAP with a full confirmation of service impact and remediation status
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business
Regards,
The Eway Team
Mar 27, 11:10 AEDT