Eway System Status
Investigating - Eway team is coordinating with Westpac to resolve the underlying issues causing some Westpac issued card transactions to fail with a response code 40.

We will follow up ASAP with a full confirmation of service impact and remediation status

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team

Nov 14, 2024 - 13:10 AEDT
Eway Gateways Operational
Rapid API Degraded Performance
MyEway Operational
Eway Website Operational
Eway Sandbox ? Operational
Eway Settlement Operational
Shopping Cart Integrations Operational
Shopify ? Operational
WooCommerce ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024
Resolved - We confirm that intermittent IVR (telephone) payments service has been stable & fully operational for the past 24hours.

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business.

Regards,
The Eway Team

Nov 19, 17:02 AEDT
Update - We believe that the our intermittent IVR (telephone) payments service disruption with our telephony services provider has been resolved. We are continuing to monitoring this service.
Nov 18, 17:57 AEDT
Monitoring - We are continuing to monitor our IVR (telephone) payments service with our telephony services provider continuing to investigate this very intermittent issue.
Nov 15, 17:21 AEDT
Update - We are continuing to investigate this issue and have lodged a high priority ticket with our IVR (telephone) payment provider
Nov 15, 12:38 AEDT
Investigating - We have received reports that our IVR (telephone) payment provider is not recognising Biller IDs. We are currently investigating and will provide updates as soon as possible.
Nov 14, 17:39 AEDT
Nov 18, 2024
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Nov 14, 2024
Resolved - Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated.

We apologise for the inconvenience this has caused your business today and appreciate your patience

Kind regards,
The Eway team

Nov 14, 12:23 AEDT
Identified - Eway teams are continuing the recovery of impacted components and will provide periodic status updates as soon as they are available.

We thank you for your patience and apologise for any inconvenience this event is causing your business

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

Regards,
The Eway Team

Sep 24, 17:06 AEST
Investigating - Eway is currently investigating a Intermittent service disruption to some payments processed through Fiserv gateway, transactions are declined with "Unknown Transaction" response.

We will follow up ASAP with a full confirmation of service impact and remediation status

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team

Sep 24, 13:30 AEST
Resolved - Eway support teams can confirm the service disruption to Shopify Integration has been resolved and stability to network and transaction processing infrastructure has been validated.

We apologise for the inconvenience this has caused your business today and appreciate your patience

Kind regards,
The Eway team

Nov 14, 11:14 AEDT
Investigating - Eway is currently investigating a potential service disruption to merchants processing transactions through the Shopify Integration. Transactions are failing with a V6111/V6010 response. This is currently being investigated by the EWAY Support Teams.

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team

Nov 14, 10:24 AEDT
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.