Eway System Status
All Systems Operational
Eway Gateways Operational
Rapid API Operational
MYeWAY Operational
Website Operational
Eway Sandbox ? Operational
Eway Settlement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - Eway would like to provide clients and partners an update in regard to the upcoming upgrade to our Rapid payment gateway.

The change that was to be implemented on Sunday 7th August has been deferred.

We have made this decision due to emergency upstream vendor maintenance which has now been scheduled for the same day and creates an unacceptable risk to our implementation this weekend.

Eway will provide further information early next week as to a rescheduled date/time for the Rapid Payment Gateway upgrade.

In place of Eway’s deferred maintenance, please be advised that we will now experience a downtime of 2.5 hrs between 02:00 and 06:00 AEST. During this maintenance period, any transactions routed to this provider will fail until planned maintenance is completed.

Not all Eway merchants will be impacted. This will impact you if your merchant services provider (not your bank account) is with one of the following banks;

ANZ (Australia and New Zealand)
Bank of South Australia
BankWest
CitiBank
JPMorgan Chase
Macquarie Bank
National Australia Bank
St George Bank
Westpac (Australia only)

Note: If you are using Eway’s all in one merchant services you will not be impacted by this change.

We appreciate your understanding as our upstream partner completes this necessary maintenance. Please note this may also impact other online gateways using the same upstream provider.

If you have any questions, please reach our Customer Care Specialists on support@eway.com.au or via 1800 10 65 65 AU or 0800 392 947 NZ.

Regards,
The Eway Team

Aug 5, 11:37 AEST
Scheduled - Eway would like to advise our merchants of upcoming maintenance being performed by Eway.

When: Sunday 7th August 2022 between 05:00 and 09:00 AEST.
Impact: We expect a downtime of 60 to 90 minutes at the start of the maintenance period after which services will be restored as we complete additional maintenance throughout the morning.
Why: We are performing necessary maintenance to improve and maintain the stability of our environment that requires downtime to implement.

During the initial downtime time, transactions processed will fail and will not be successfully sent to the bank. Transactions processed after the expected downtime during the maintenance window may go through and we recommend reviewing the transactions in your MyEway account for confirmation of their results.

We appreciate your patience and understanding while this maintenance is completed.

If you have any questions, please reach our Customer Care Specialists on support@eway.com.au or via 1800 10 65 65 AU or 0800 392 947 NZ.

Jul 19, 12:54 AEST
Past Incidents
Aug 12, 2022

No incidents reported today.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022
Resolved - Earlier this evening, Eway identified an unexpected disruption to our Rapid API and manual payment services due to an issue with one of our upstream providers. The issue impacted gateway merchants that used a merchant facility operated by Westpac, St George, and Bank SA. All transactions attempted by merchants using the affected banking services during this time were unsuccessful.

The incident started at approximately 19:45 AEST and ended at approximately 21:10 AEST. Eway monitoring systems indicate that performance has since returned to normal and payment processing via our partner gateway has been restored.

UPDATE: A further incident was identified between 22:09 and 22:49 AEST. Transactions attempted during this window by merchants using the affected banking services were unsuccessful.

Please note that this incident is unrelated to the upcoming schedule maintenance between 02:00 and 06:00 AEST on Sunday 7th August. The maintenance will continue as planned.

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event has caused your business.

Regards,
The Eway Team

Aug 6, 21:15 AEST
Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.