eWAY
All Systems Operational
eWAY Gateways Operational
Rapid API Operational
MYeWAY Operational
Website Operational
eWAY Sandbox ? Operational
eWAY Settlement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 6, 2020

No incidents reported today.

Jun 5, 2020

No incidents reported.

Jun 4, 2020
Resolved - We have received confirmation from Mastercard Payment Gateway Services that the issue has been resolved. Our monitoring has also shown stability on transactions.

If you have any further questions, please contact our support team on 1800 24 55 70, or via support@eway.com.au
Jun 4, 14:41 AEST
Monitoring - eWAY has identified an issue where transactions have failed with a "Bank Unavailable" error. We have received notice from our banking partners that this related to an issue with the Mastercard Payment Gateway Services, which is used by Commonwealth Bank merchants only. If you are not using a Commonwealth Bank merchant facility, you will be unaffected by this issue.

This appears to have started at 1:00 pm and looks to have improved as of 1:30 pm. We are currently liaising with our banking partners to confirm the restoration of the services and will continue to monitor the services to ensure they continue to function.

If you have had any transactions processed during this window that failed due to this error, you can reprocess the transaction.

For any questions, please contact support via 1800 24 55 70, or support@eway.com.au
Jun 4, 13:49 AEST
Jun 3, 2020
Resolved - After several hours of monitoring, we are happy to confirm full restoration to the Beagle lite services.

If you have any questions or concerns around the Beagle product, please contact our support team on 1800 24 55 70 or via support@eway.com.au
Jun 3, 12:06 AEST
Monitoring - A fix has been deployed to ensure future transactions obtain the Beagle lite transaction data. We appreciate your patience while this was investigated. We will continue to monitor this and update overnight.

If you are having trouble with obtaining beagle results on your transactions, please call our support team on 1800 24 55 70.
Jun 2, 21:17 AEST
Investigating - We are investigating an issue where some transactions are failing to get their beagle lite results. This does not impact transaction processing, but may result in some transactions not running checks against the beagle lite rules configured on your account.

If you have any questions, please contact our support team on 1800 24 55 70, or via support@eway.com.au
Jun 2, 15:36 AEST
Jun 2, 2020
Resolved - We have continued to observe stable service, and are considering this issue resolved.

If you encounter any further issues logging into the MYeWAY portal, please let us our support team know on 1800 24 55 70, or via support@eway.com.au
Jun 2, 15:24 AEST
Monitoring - A fix has been deployed and we are seeing restoration to Services. You should now be able to access the MYeWAY portal.

We are monitoring to ensure the service continues to operate, and will provide additional updates as required.

We appreciate your patience, if you have any questions or are still encountering issues in the portal, please contact support on 1800 24 55 70, or via support@eway.com.au
Jun 2, 13:19 AEST
Investigating - eWAY are currently investigating an issue where the MYeWAY Portal is returning a 503 error when attempting to log in or when navigating between pages in the portal. Further updates will be provided shortly. This is not affecting website payments.

If you have any questions, please contact our support team on 1800 24 55 60, or via support@eway.com.au
Jun 2, 13:13 AEST
Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.