eWAY
All Systems Operational
eWAY Gateways Operational
Rapid API Operational
MYeWAY Operational
Website Operational
eWAY Sandbox ? Operational
eWAY Settlement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
eWAY Disaster Recovery Test Jul 11, 05:00-06:00 AEST
eWAY wish to advise clients and partners of scheduled maintenance activity as follows:

Change: Disaster Recovery Test
Environment: Production
Date: Saturday 11 July 2020
Time: 05:00 AM - 06:00 AM (AEDT)

Impact: During this change window there will be two time blocks of up to 5 minutes where services may experience downtime. During this time, any transactions that error will need to be re-submitted.

Services: The following services will be impacted during this change period:

RAPID API's - Real-Time Payment Processing
XML Gateways - Real-Time Payment Processing
MYeWAY - Reporting Portal

This maintenance is a mandatory compliance test which eWAY performs on an annual basis to ensure our DR systems are regularly reviewed.

If you have an enquiry about this maintenance notification, please call us on 1800 10 65 65.

We apologise for any inconvenience this may cause during the test.

Regards,
The eWAY Team
Posted on Jun 24, 10:12 AEST
Past Incidents
Jul 5, 2020

No incidents reported today.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Resolved - After careful monitoring, this issue is considered resolved.

If you are having issues accessing the MYeWAY portal, please reach out to our support team on 1800 24 55 70 or via support@eway.com.au
Jul 3, 09:36 AEST
Monitoring - We have deployed a fix to improve the MYeWAY response times and are observing a restoration of services.

We will continue to monitor this to ensure stability of the service and appreciate your patience while we resolved these issues.

If you have any questions, please contact our support team on 1800 24 55 70, or via support@eway.com.au
Jul 1, 13:51 AEST
Investigating - We are investigating an issue which is causing extended load times when accessing the MYeWAY portal or navigating through the portal.

Transactions are unaffected.

If you have any questions, contact our support team via 1800 24 55 70 or via support@eway.com.au
Jul 1, 11:52 AEST
Jul 2, 2020

No incidents reported.

Jul 1, 2020
Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020
Resolved - After monitoring for several hours, we can confirm the services have remained stable.

If you are encountering any issues in the MYeWAY portal, please let our support team know via 1800 24 55 70, or through support@eway.com.au
Jun 26, 12:24 AEST
Monitoring - We have deployed a fix to improve the MYeWAY response times and are observing a restoration of services.

We will continue to monitor this to ensure stability of the service and appreciate your patience while we resolved these issues.

If you have any questions, please contact our support team on 1800 24 55 70, or via support@eway.com.au
Jun 25, 15:08 AEST
Investigating - We are investigating an issue which is causing extended load times when accessing the MYeWAY portal or navigating through the portal.

Transactions are unaffected.

If you have any questions, contact our support team via 1800 24 55 70 or via support@eway.com.au
Jun 25, 14:22 AEST
Jun 25, 2020
Jun 24, 2020
Resolved - After monitoring for several hours we can confirm that the eWAY contact numbers are operating as expected.

If you have any further questions, please contact our team on 1800 10 65 65 or via support@eway.com.au
Jun 24, 10:10 AEST
Monitoring - The issue affecting our phone system has been resolved, and eWAY are available for phone calls.

We are currently monitoring the phone system to ensure stability. We thank you for you patience during this time.
Jun 23, 09:26 AEST
Investigating - eWAY are currently investigating an issue preventing our phone system from allowing calls to connect.

Our live chat services are currently available, accessible through eway.com.au at the bottom of the page - alternatively, you can contact us via support@eway.com.au

We appreciate your patience while we look into this issue, and will provide further updates shortly.
Jun 23, 08:21 AEST
Jun 23, 2020
Jun 22, 2020

No incidents reported.

Jun 21, 2020

No incidents reported.