Eway - Incident Notification - PhonePay Outage
Identified - Eway teams are continuing the recovery of impacted components and will provide periodic status updates as soon as they are available.

We thank you for your patience and apologise for any inconvenience this event is causing your business

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

Regards,
The Eway Team
Nov 02, 2026 - 15:57 AEDT
Investigating - Eway is currently investigating a service disruption to Phone payments services.

We will follow up ASAP with a full confirmation of service impact and remediation status

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team
Nov 02, 2026 - 10:58 AEDT
Uptime over the past 90 days. View historical uptime.
Eway Gateways Operational
Rapid API Operational
MyEway Operational
Eway Website Operational
Eway Sandbox Operational
Eway Settlement Operational
Shopping Cart Integrations Operational
Shopify Operational
WooCommerce Operational
Merchant Trust Initiative (MTI) portal Operational
Eway Phone Payments Major Outage
Eway Xero Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 2, 2026

Unresolved incident: Eway - Incident Notification - PhonePay Outage.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

Eway - Incident Notification
Resolved - Eway monitoring systems indicate that performance has returned to normal and payment processing via our partner gateway has been restored. We are currently monitoring the situation until we receive confirmation this incident has been resolved and will update status ASAP

We apologise for the inconvenience this has caused your business today and appreciate your patience

Kind regards,
The Eway team
Oct 25, 09:57 AEDT
Investigating - Eway is currently experiencing an unexpected disruption to our Rapid API payment service due to an issue with one of our upstream providers. This issue is primarily impacting gateway merchants that use NAB as their acquiring bank supported via the Fiserv bank connector.

We are currently in contact with the vendor and will follow up with an update ASAP

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business.

Regards,
The Eway Team
Oct 25, 09:03 AEDT

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

Eway Sandbox - Schedule maintenance
Completed - Eway wish to advise the below scheduled maintenance has been completed.

Date: Tuesday, 20th October
Time: 9:30PM - 11:30PM (AEDT)

Services affected: Sandbox MYeWAY Portal, Rapid API Payments and Legacy API Payments

During the maintenance window, the Sandbox MYeWAY Portal will be unavailable and Sandbox API transactions and payments will not be processed. Services may be offline for up to two hours.

We apologise for any inconvenience this may cause.

Kind regards,
The Eway team
Oct 21, 11:47 AEDT
Scheduled - Eway wishes to advise merchants and partners of scheduled maintenance in the Sandbox Environment.

Date: Tuesday, 20th October
Time: 9:30PM - 11:30PM (AEDT)

Services affected: Sandbox MYeWAY Portal, Rapid API Payments and Legacy API Payments

During the maintenance window, the Sandbox MYeWAY Portal will be unavailable and Sandbox API transactions and payments will not be processed. Services may be offline for up to two hours.

We apologise for any inconvenience this may cause.

Kind regards,
The Eway team
Oct 19, 15:28 AEDT

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

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