Eway System Status Status

Eway System Status

All Systems Operational

Eway Gateways Operational

Rapid API Operational

MYeWAY Operational

Website Operational

Eway Sandbox Operational

Eway Settlement Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Eway Database Maintenance Jan 29, 21:00 - Jan 30, 05:00 AEDT

Eway wishes to advise clients and partners of upcoming scheduled maintenance to our production environment as follows:

Saturday 29th January, 2022
Saturday 5th February, 2022

Time: 9:00pm - 5:00am (AEDT)

Services: Rapid, MYeWAY, Legacy APIs, 3DS

Impact: We do not expect any interruption to the above listed services, however services may experience a slight variation in usual performance during these maintenance windows.

If you have any questions regarding the scheduled maintenance, please contact us by emailing support@eway.com.au or calling 1800 106 565 (AU) or 0800 392 947 (NZ).

Kind regards,
The Eway team
Posted on Jan 19, 15:23 AEDT

Eway Database Maintenance Feb 5, 21:00 - Feb 6, 05:00 AEDT

Eway wishes to advise clients and partners of upcoming scheduled maintenance to our production environment as follows:

Saturday 5th February, 2022

Time: 9:00pm - 5:00am (AEDT)

Services: Rapid, MYeWAY, Legacy APIs, 3DS

Impact: We do not expect any interruption to the above listed services, however services may experience a slight variation in usual performance during these maintenance windows.

If you have any questions regarding the scheduled maintenance, please contact us by emailing support@eway.com.au or calling 1800 106 565 (AU) or 0800 392 947 (NZ).

Kind regards,
The Eway team
Posted on Jan 19, 15:24 AEDT

Past Incidents

Jan 23, 2022

Eway Database Maintenance

Completed - The scheduled maintenance has been completed.
Jan 23, 05:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 21:00 AEDT

Scheduled - Eway wishes to advise clients and partners of upcoming scheduled maintenance to our production environment as follows:

Saturday 22nd January, 2022
Saturday 29th January, 2022
Saturday 5th February, 2022

Time: 9:00pm - 5:00am (AEDT)

Services: Rapid, MYeWAY, Legacy APIs, 3DS

Impact: We do not expect any interruption to the above listed services, however services may experience a slight variation in usual performance during these maintenance windows.

If you have any questions regarding the scheduled maintenance, please contact us by emailing support@eway.com.au or calling 1800 106 565 (AU) or 0800 392 947 (NZ).

Kind regards,
The Eway team
Jan 19, 15:22 AEDT

Jan 22, 2022

Jan 21, 2022

No incidents reported.

Jan 20, 2022

3DS 1.0 Transactions showing as Unknown

Resolved - We have seen restoration to the 3DS 1.0 services and will continue to monitor.

We appreciate your patience while this situation developed.

If your transactions are still not working, you can reach our after hours support team on 1800 24 55 70.
Jan 20, 21:15 AEDT

Investigating - Eway have identified an issue where transactions attempting to complete a 3D secure 1.0 authentication are receiving an unknown response.

This is not impacting normal transaction processing and only impacts transactions submitted to the 3DS 1.0 Validation service.

We are currently investigating and will provide further updates as soon as they become available.

We appreciate your patience. If you have any questions, you can reach our after hours support team on 1800 24 55 70
Jan 20, 20:48 AEDT

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

Eway Scheduled Maintenance: 15 January, 2022

Completed - The scheduled maintenance has been completed.
Jan 16, 01:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 21:00 AEDT

Scheduled - Eway wish to advise clients and partners of upcoming scheduled maintenance as follows:

Environment: Production
Date: Saturday 15 January, 2022
Time: 9:00pm - 1:00am (AEDT)
Services: Rapid, MYeWAY, Legacy APIs, 3DS

Impact: We do not expect any interruption to the above listed services, however services may experience a slight variation in usual performance during the maintenance window.

If you have any questions regarding the scheduled maintenance, please contact us by emailing support@eway.com.au or calling 1800 106 565 (AU) or 0800 392 947 (NZ).

Kind regards,
The Eway team
Jan 1, 17:35 AEDT

Jan 15, 2022

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

Eway - Incident Resolved/Monitoring

Resolved - Eway wishes to advise of a Intermittent service disruption experienced this evening between 18:30 - 19:05 AEDT has been resolved.

Eway support teams have completed recovery of impacted services and are continuing validation activities including periodic monitoring of payment processing systems and infrastructure.

We thank you for your patience and apologise for any inconvenience this event caused your business today

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

Regards,
The Eway Team
Jan 10, 18:30 AEDT

Jan 9, 2022

No incidents reported.