eWAY Status

eWAY

All Systems Operational

eWAY Gateways Operational

Rapid API Operational

MYeWAY Operational

Website Operational

eWAY Sandbox Operational

eWAY Settlement Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance: Service Disruption Anticipated - 27 June, 2021 Jun 27, 05:00-07:00 AEST

We expect this maintenance to take 2 hrs and will require approximately 45 minutes disruption to all eWAY payment services, including our APIs and the MYeWAY Portal. Payments submitted during this window that fail will need to be resubmitted after the maintenance is completed.

If you have any questions regarding the scheduled maintenance, please contact us by emailing support@eway.com.au or calling 1800 106 565 (AU) or 0800 392 947 (NZ).

Kind regards,
The eWAY team
Posted on Jun 7, 16:00 AEST

Past Incidents

Jun 16, 2021

No incidents reported today.

Jun 15, 2021

MyeWAY delays and Support access loss

Resolved - Access has been restored to our team, and the MYeWAY portal should be back up to full load speeds.

If you have any additional questions, please let us know by calling us on 1800 10 65 65 or by emailing support@eway.com.au.

We appreciate your patience while this issue was investigated.
Jun 15, 14:55 AEST

Investigating - There is currently an incident with MYeWAY's third party services which may slow the load times for the MyeWAY portal.

This issue may also limit staff's access to your account information during this window. Our team can be reached on 1800 10 65 65 if you have any general questions, however, for any specific accounts questions our team may need to book you in for a callback once services are restored. Alternatively, you can email your questions through to support@eway.com.au

We appreciate your patience while we urgently investigate this issue.
Jun 15, 14:31 AEST

IVR Payments Outage

Resolved - Monitoring has shown that the issue has now been resolved.
Jun 15, 08:19 AEST

Update - We are continuing to monitor for any further issues.
Jun 10, 17:28 AEST

Monitoring - A fix has been implemented and tested successfully. We will continue to monitor.
Jun 10, 17:28 AEST

Identified - The issue has been identified and a fix is being implemented.
Jun 10, 16:56 AEST

Investigating - We have received reports that the IVR (telephone) payment system is not recongnising Biller Codes at the moment. We are currently investigating and will provide updates as soon as possible.
Jun 10, 11:16 AEST

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

Transaction Display Delays in MYeWAY Portal

Resolved - This incident has been resolved.
Jun 2, 08:14 AEST

Monitoring - Transaction data has been restored to normal behaviour, and we are now monitoring transactions to ensure the data remains stable and displays in real time.

Thank you for your patience as we continue to monitor the services.
Jun 1, 10:48 AEST

Investigating - We are currently investigating a display issue that is preventing transactions from displaying in the MYeWAY portal.

Currently, it appears transactions are processing and are only failing to show in the portal. It is recommended that you do not re-attempt any transactions processed after 9.15am AEST until this issue is resolved and you have verified the status of any attempted payments.

We appreciate your patience while we investigate this issue, if you have any questions our team are ready to assist on 1800 24 55 70, or via support@eway.com.au
Jun 1, 10:39 AEST