Monitoring - eWAY has identified an issue where transactions have failed with a "Bank Unavailable" error. We have received notice from our banking partners that this related to an issue with the Mastercard Payment Gateway Services, which is used by Commonwealth Bank merchants only. If you are not using a Commonwealth Bank merchant facility, you will be unaffected by this issue.

This appears to have started at 1:00 pm and looks to have improved as of 1:30 pm. We are currently liaising with our banking partners to confirm the restoration of the services and will continue to monitor the services to ensure they continue to function.

If you have had any transactions processed during this window that failed due to this error, you can reprocess the transaction.

For any questions, please contact support via 1800 24 55 70, or support@eway.com.au
Jun 4, 13:49 AEST

Monitoring - A fix has been deployed to ensure future transactions obtain the Beagle lite transaction data. We appreciate your patience while this was investigated. We will continue to monitor this and update overnight.

If you are having trouble with obtaining beagle results on your transactions, please call our support team on 1800 24 55 70.
Jun 2, 21:17 AEST

Monitoring - A fix has been deployed and we are seeing restoration to Services. You should now be able to access the MYeWAY portal.

We are monitoring to ensure the service continues to operate, and will provide additional updates as required.

We appreciate your patience, if you have any questions or are still encountering issues in the portal, please contact support on 1800 24 55 70, or via support@eway.com.au
Jun 2, 13:19 AEST