eWAY
All Systems Operational
eWAY Gateways Operational
Rapid API Operational
MYeWAY Operational
Website Operational
eWAY Sandbox ? Operational
eWAY Settlement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Hi there,

eWAY will be conducting scheduled maintenance on the eWAY Rapid API, specifically the Responsive Shared Page, Hosted Secure Fields and modal iFrame solutions. This maintenance will take place on Thursday 28th of January, 2021 at 6:00 AM AEST.

We expect this to take less than five minutes, and do not anticipate any disruption to your service. The above items will still remain online and accessible.

This maintenance will allow us to migrate these solutions to a new cloud-based hosted environment, which will enable us to further improve the reliability and scalability of our eWAY services, delivering future technology releases faster, with minimal downtime and disruption.

If you have any questions regarding the scheduled maintenance, please contact us by emailing support@eway.com.au or calling 1800 106 565 (AU) or 0800 392 947 (NZ).


Kind regards,
The eWAY team
Posted on Jan 14, 17:08 AEDT
Hi there,

eWAY will be conducting scheduled maintenance on the eWAY Rapid API. This maintenance will take place on Thursday 04 February, 2021 at 6:00 AM AEST.

We expect this to take less than five minutes, and do not anticipate any disruption to your service.

This maintenance will allow us to migrate our Rapid API solution to a new cloud-based hosted environment, which will enable us to further improve the reliability and scalability of our eWAY services, delivering future technology releases faster, with minimal downtime and disruption.

If you have any questions regarding the scheduled maintenance, please contact us by emailing support@eway.com.au or calling 1800 106 565 (AU) or 0800 392 947 (NZ).


Kind regards,
The eWAY team
Posted on Jan 19, 17:18 AEDT
Past Incidents
Jan 25, 2021

No incidents reported today.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Resolved - We have continued to observe stability within the MYeWAY portal, and consider this issue resolved.

If you are still having trouble accessing the MYeWAY portal, please let us know via support@eway.com.au or calling our support team on 0800 392 947.

We appreciate your patience while our team worked through this issue to restore services.
Jan 15, 13:41 AEDT
Monitoring - This issue looks to now be resolved. We will continue monitoring the NZ MYeWAY Portal to confirm stability is maintained.

If you are having issues with transactions or the MYeWAY portal, please let our support team know via support@eway.com.au or on 0800 392 947.

We appreciate your patience while we have investigated this issue.
Jan 15, 11:09 AEDT
Investigating - eWAY are currently investigating an issue where the MYeWAY Portal is returning an error when attempting to log in for New Zealand merchants. Further updates will be provided shortly. There has been no observed impact to website payments.

As a temporary workaround, NZ merchants can try logging in to MYeWAY via our AU website, https://eway.com.au, and choosing the "Login" option in the top-right corner. Please be aware there may be minor functionality differences accessing the AU MYeWAY portal as a NZ merchant.

If you have any questions, please contact our support team on 0800 392 947, or via support@eway.com.au
Jan 15, 07:00 AEDT
Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.