Eway System Status
All Systems Operational
Eway Gateways Operational
Rapid API Operational
MyEway Operational
Eway Website Operational
Eway Sandbox ? Operational
Eway Settlement Operational
Shopping Cart Integrations Operational
Shopify ? Operational
WooCommerce ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 20, 2024

No incidents reported today.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024
Resolved - The vendor support teams have confirmed that the intermittent transaction failures associated with the W1 response code have been resolved.

We apologise for the inconvenience this has caused your business today and appreciate your patience

Kind regards,
The Eway team

Jul 17, 23:34 AEST
Update - Incident update: Intermittent W1 error
Our downstream payment service provider has advised they are actively working on Implementing a fix.

We thank you for your patience and apologise for any inconvenience this event is causing your business

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

Regards,
The Eway Team

Jul 17, 19:56 AEST
Update - Eway teams are in contact with the downstream payment gateway provider and are awaiting an update on the resolution. We will provide periodic status updates as they become available.

We thank you for your patience and apologise for any inconvenience this event is causing your business

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

Regards,
The Eway Team

Jul 17, 16:27 AEST
Identified - Eway teams are in contact with the downstream payment service provider and are investigating the incident. The issue remains sporadic at this time, and we will provide periodic status updates as they become available.

We thank you for your patience and apologise for any inconvenience this event is causing your business

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

Regards,
The Eway Team

Jul 17, 10:15 AEST
Investigating - Eway is currently investigating a potential service disruption to some payments services. Transactions are Intermittently failing with a W1 error response code and is being investigated by Eway technical teams.

We will follow up ASAP with a full confirmation of service impact and remediation status

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team

Jul 17, 09:33 AEST
Resolved - Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated.

We apologise for the inconvenience this has caused your business today and appreciate your patience

Kind regards,
The Eway team

Jul 17, 19:26 AEST
Monitoring - Eway support teams have completed recovery of impacted services and are continuing validation activities including periodic monitoring of payment processing systems and infrastructure.

We thank you for your patience and apologise for any inconvenience this event caused your business today

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

Regards,
The Eway Team

Jul 17, 19:02 AEST
Investigating - Eway is currently investigating a potential service disruption to some payments services. The scope of impact is unconfirmed at this time, however being investigated by Eway technical teams.

We will follow up ASAP with a full confirmation of service impact and remediation status

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team

Jul 17, 18:13 AEST
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Resolved - Eway support teams can confirm the service disruption to the Fiserv Gateway Transactions has been resolved and stability to network and transaction processing infrastructure has been validated.

We apologise for the inconvenience this has caused your business today and appreciate your patience

Kind regards,
The Eway team

Jul 11, 11:22 AEST
Investigating - Eway is currently investigating a potential service disruption to some payments services through Fiserv gateway, transactions are declined with W1/W9 Error. The scope of impact is unconfirmed at this time, however being investigated by Eway technical teams.

We will follow up ASAP with a full confirmation of service impact and remediation status

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team

Jul 11, 10:37 AEST
Resolved - Eway support teams can confirm the service disruption has been resolved.

We apologise for the inconvenience this has caused your business today and appreciate your patience

Kind regards,
The Eway team

Jul 11, 09:53 AEST
Monitoring - Eway support teams can confirm the service disruption has been resolved and engineers are currently monitoring to ensure system stability.

We apologise for the inconvenience this has caused your business today and appreciate your patience

Kind regards,
The Eway team

Jul 11, 06:37 AEST
Investigating - We are currently experiencing an unexpected disruption to our payment service for the MYeWAY portal.

How does this impact you?
MYEWAY users might experience a "403 - Forbidden Error" while trying to access the portal.

Our system engineers are working on this as a matter of urgency. We’re very sorry for any inconvenience this may have caused, and we will continue to provide updates as they come to hand.

Jul 11, 06:25 AEST
Resolved - Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated.

We apologise for the inconvenience this has caused your business today and appreciate your patience

Kind regards,
The Eway team

Jul 11, 02:57 AEST
Investigating - We are currently experiencing a service interruption which is impacting MYeWAY portal.

The issue is being worked on urgently by our system engineers and we will follow up ASAP with an update.

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business.

Regards,
The Eway Team

Jul 11, 02:27 AEST
Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.