eWAY Status

eWAY

All Systems Operational

eWAY Gateways Operational

Rapid API Operational

MYeWAY Operational

Website Operational

eWAY Sandbox Operational

eWAY Settlement Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 9, 2021

No incidents reported today.

Mar 8, 2021

No incidents reported.

Mar 7, 2021

No incidents reported.

Mar 6, 2021

No incidents reported.

Mar 5, 2021

No incidents reported.

Mar 4, 2021

Transaction Failures with response code M3 for merchants using Bendigo Bank

Resolved - After monitoring we are happy to report the issue is resolved.

If you are still experiencing issues with transaction processing, please contact our Support team on 1800 24 55 70 or via support@eway.com.au

We thank you again for your patience while this matter was looked into.
Mar 4, 11:57 AEDT

Monitoring - A fix has been deployed and we have seen restoration to transactions for merchants on Bendigo.

We are currently monitoring transactions to ensure that there are no further disruptions.

We appreciate your patience while this issue was investigated. If you have any further questions, please contact our support team on 1800 24 55 70 or via Support@eway.com.au
Mar 4, 10:19 AEDT

Investigating - eWAY are currently investigating an issue connecting to the banking connector used for Bendigo bank transactions. This issue will result in an M3 response, and transactions will not be processed.

We will provide additional updates shortly. If you have any additional questions, please contact our support team on 1800 24 55 70 or via support@eway.com.au
Mar 4, 09:27 AEDT

eWAY Legacy API Scheduled Maintenance, Thursday 04 March, 2021 at 6:00 AM AEST

Completed - The scheduled maintenance has been completed.
Mar 4, 07:05 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 07:00 AEDT

Scheduled - Hi there,

eWAY will be conducting re-scheduled maintenance on the eWAY Legacy Gateway APIs (including the XML Payment, Recurring, Stored Payments and Token APIs) which will take place on Thursday 4th of March, 2021 at 6:00 AM AEST.

We expect this to take less than five minutes, and do not anticipate any disruption to your service. Rapid API is not part of this maintenance.

This maintenance is required to further improve the reliability and scalability of our eWAY services in our cloud-based hosted environment.

If you have any questions regarding the scheduled maintenance, please contact us by emailing support@eway.com.au or calling 1800 106 565 (AU) or 0800 392 947 (NZ).

Kind regards,
The eWAY team
Mar 1, 19:24 AEDT

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

Challenged or Blocked Transactions on Essentials/Ultimate Fraud tools

Resolved - An issue was identified this morning connecting to an underwriting vendor for our Fraud services. This resulted in transactions processed via the Fraud Essentials and Fraud Ultimate tools to immediately challenge or block depending on your Fraud settings.

This issue impacted transactions between 7:40am to 10:10am AEDT.

The issue is now resolved and should not impact any further transactions. Transactions challenged or blocked during this window will not have undergone Fraud checks and should be reviewed manually before completing any orders.

If you have any questions regarding this incident, please contact our Support team on 1800 24 55 70, or via support@eway.com.au
Mar 1, 10:48 AEDT

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.