Eway System Status
Monitoring - Eway support teams have implemented a workaround to handle the scenario that caused the transactions to fail with a 06 error. We have also started working on a permanent fix to address the problem.

We thank you for your patience and apologise for any inconvenience this event caused your business today

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

Regards,
The Eway Team

Feb 20, 2024 - 20:03 AEDT
Identified - Eway team is continuing the coordination with the downstream service provider to explore the underlying issues causing transactions to fail with error code 06. Meanwhile, a workaround is being deployed for affected clients upon the detection of transaction failures.

We thank you for your patience and apologise for any inconvenience this event is causing your business

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

Regards,
The Eway Team

Feb 19, 2024 - 13:31 AEDT
Update - Eway teams are currently in communication with downstream service providers to obtain an update. As soon as new information becomes available, we will update the status portal.

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team

Feb 16, 2024 - 23:11 AEDT
Investigating - Eway is currently Investigating Intermittent issues with transactions failing with a 06 Error response code from a downstream payment gateway service provider. This issue is primarily impacting gateway merchants that use an acquiring bank supported via the Cybersource bank connector.

We will follow up ASAP with a full confirmation of service impact and remediation status

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team

Feb 16, 2024 - 21:41 AEDT
Eway Gateways Operational
Rapid API Operational
MyEway Operational
Eway Website Operational
Eway Sandbox ? Operational
Eway Settlement Operational
Shopping Cart Integrations Operational
Shopify ? Operational
WooCommerce ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 24, 2024

No incidents reported today.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024
Resolved - We are pleased to let you know the issue has now been resolved and your payment services should be back up and running as usual.

If you notice any further issues, please call us immediately on 1800 106 565 (AU) or 0800 392 947 (NZ).
We really appreciate your patience today.

Feb 21, 09:48 AEDT
Investigating - We are currently experiencing a service interruption which is impacting MYeWAY portal for New Zealand clients.

This is preventing users from logging in to the portal however transactions are unaffected.

The issue is being worked on urgently by our system engineers and we will follow up ASAP with an update.

If you have any urgent questions regarding this service interruption, please contact us on 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business.

Regards,
The Eway Team

Feb 21, 09:25 AEDT
Feb 20, 2024
Resolved - We are pleased to let you know the issue has now been resolved and your payment services should be back up and running as usual.

If you notice any further issues, please call us immediately on 1800 106 565 (AU) or 0800 392 947 (NZ).
We really appreciate your patience today.

Feb 20, 19:31 AEDT
Update - We are continuing to investigate this issue.
Feb 20, 18:01 AEDT
Investigating - Eway is currently investigating a potential service disruption to some payments services. The scope of impact is limited to NAB Merchants, however being investigated by Eway technical teams.

We will follow up ASAP with a full confirmation of service impact and remediation status

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team

Feb 20, 18:00 AEDT
Resolved - Eway support teams can confirm the sporadic transaction failure for NAB Merchants transacting through FDI gateway has been resolved and stability to network and transaction processing infrastructure has been validated.

We apologise for the inconvenience this has caused your business today and appreciate your patience

Kind regards,
The Eway team

Feb 20, 16:23 AEDT
Update - Eway support team would like to confirm that the downstream service provider has acknowledged the incident and their technical team is investigating the issue as a priority.

We thank you for your patience and apologise for any inconvenience this event is causing your business

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

Regards,
The Eway Team

Feb 9, 15:39 AEDT
Identified - Eway teams have reached out to downstream payment service providers to investigate. We will provide further status updates as soon as they are available.

We thank you for your patience and apologise for any inconvenience this event is causing your business

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

Regards,
The Eway Team

Feb 9, 10:34 AEDT
Investigating - Eway is currently investigating a potential service disruption to some payments services . The scope of impact is limited to NAB Merchants transacting through FDI gateway and the issue is sporadic, This is being investigated by Eway technical teams.

We will follow up ASAP with a full confirmation of service impact and remediation status

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team

Feb 8, 13:43 AEDT
Feb 19, 2024
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024
Resolved - Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated.

We apologise for the inconvenience this has caused your business today and appreciate your patience

Kind regards,
The Eway team

Feb 16, 15:34 AEDT
Investigating - Eway is currently investigating a potential service disruption to some payments services. The scope of impact is unconfirmed at this time, however being investigated by Eway technical teams.

We will follow up ASAP with a full confirmation of service impact and remediation status

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team

Feb 16, 11:47 AEDT
Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.