Resolved -
Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated.
We apologise for the inconvenience this has caused your business today and appreciate your patience
Kind regards,
The Eway team
Feb 10, 16:22 AEDT
Monitoring -
Eway support teams would like to advise that the delay in receiving the MFA Emails for MYeWAY portal login has been resolved.
We thank you for your patience and apologise for any inconvenience this event caused your business today
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
Regards,
The Eway Team
Feb 6, 10:25 AEDT
Identified -
The Eway Support Team is actively working to resolve the issue concerning the delay in receiving MFA (Multi-Factor Authentication) code emails. This delay specifically occurs during periods of high system usage, and the team is investigating the root causes in order to implement an solution.
We thank you for your patience and apologise for any inconvenience this event is causing your business
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
Regards,
The Eway Team
Feb 5, 17:53 AEDT
Investigating -
We are currently experiencing a service interruption which is impacting MYeWAY portal MFA Authentication.
This is preventing users from logging in to the portal however transactions are unaffected
The issue is being worked on urgently by our system engineers and we will follow up ASAP with an update.
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business.
Regards,
The Eway Team
Feb 5, 10:24 AEDT