Eway System Status Status

Eway System Status

All Systems Operational

Eway Gateways Operational

Rapid API Operational

MyEway Operational

Eway Website Operational

Eway Sandbox Operational

Eway Settlement Operational

Shopping Cart Integrations Operational

Shopify Operational

WooCommerce Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 2, 2024

No incidents reported today.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

Eway - Incident Notification - Westpac 40 Response

Resolved - Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated.

We apologise for the inconvenience this has caused your business today and appreciate your patience

Kind regards,
The Eway team
Nov 28, 07:36 AEDT

Monitoring - Eway team has coordinated with Westpac and Mastercard to resolve the underlying issues causing some Westpac issued card transactions to fail with a response code 40 unexpectedly. Any response code 40 received moving forward should be considered as expected volume and represents legitimate rejections from the Issuer, indicating that the transaction is not permitted. Cardholders should reach out to their bank for further assistance

We thank you for your patience and apologise for any inconvenience this event caused your business today

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

Regards,
The Eway Team
Nov 27, 12:58 AEDT

Investigating - Eway team is coordinating with Westpac to resolve the underlying issues causing some Westpac issued card transactions to fail with a response code 40.

We will follow up ASAP with a full confirmation of service impact and remediation status

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team
Nov 14, 13:10 AEDT

Nov 27, 2024

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

iVR (telephone) payments not recognising Biller IDs

Resolved - We confirm that intermittent IVR (telephone) payments service has been stable & fully operational for the past 24hours.

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business.

Regards,
The Eway Team
Nov 19, 17:02 AEDT

Update - We believe that the our intermittent IVR (telephone) payments service disruption with our telephony services provider has been resolved. We are continuing to monitoring this service.
Nov 18, 17:57 AEDT

Monitoring - We are continuing to monitor our IVR (telephone) payments service with our telephony services provider continuing to investigate this very intermittent issue.
Nov 15, 17:21 AEDT

Update - We are continuing to investigate this issue and have lodged a high priority ticket with our IVR (telephone) payment provider
Nov 15, 12:38 AEDT

Investigating - We have received reports that our IVR (telephone) payment provider is not recognising Biller IDs. We are currently investigating and will provide updates as soon as possible.
Nov 14, 17:39 AEDT

Nov 18, 2024