eWAY
All Systems Operational
eWAY Gateways Operational
Rapid API Operational
MYeWAY Operational
Website Operational
eWAY Sandbox ? Operational
eWAY Settlement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 5, 2020

No incidents reported today.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020
Completed - The scheduled maintenance has been completed.
Apr 2, 23:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 22:00 AEDT
Scheduled - eWAY will be performing maintenance on our 3D secure server, which will result in a period of downtime on 3D secure services between 10pm - 11pm AEDT.

During this time 3D secure transactions will show either a failed or unknown result and will not process. If you have any questions about this maintenance, please contact our support team on 1800 24 55 70 or via support@eway.com.au

We appreciate your patience during this window and will aim to minimise any downtime.
Apr 1, 10:11 AEDT
Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020
Resolved - Our Phone provider has advised a restoration to all systems, although they have advised due to increased load on Networks triggered from COVID-19 there may be some periodic quality issues.

If you are having trouble connecting to eWAY via the Phone please use Livechat on our website at www.eway.com.au or via email on support@eway.com.au
Mar 30, 16:47 AEDT
Identified - We have confirmed that there is a congestion issue with our underwriting provider's phone systems, which may mean some calls come through but may have reduced audio quality.

Please continue to use livechat (www.eway.com.au) for any enquiries.
Mar 23, 13:38 AEDT
Investigating - Inbound Calls to the eWAY IVR may fail to connect. Our team are currently following up with our underwriting system for further information as to the cause.

If you require support, please go to www.eway.com.au and use the Livechat service available on the website or email support@eway.com.au.

We will provide further updates shortly.
Mar 23, 13:28 AEDT
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.