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Operational
Degraded Performance
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Major Outage
Maintenance
Major outage
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Eway - Vendor Scheduled Maintenance: 15 September, 2026 Sep 15, 2026 22:00 - Sep 16, 2026 02:00 AEST

Eway wish to advise of upcoming scheduled maintenance from an upstream payment provider as follows:

Datetime: Tuesday 15th (22:00 AEST ) - Wednesday 16th (02:00 AEST)

Impact: We have been advised that the change may potentially affect in-flight transactions. The impact is expected to be primarily limited to gateway merchants using an acquiring bank supported through the Fiserv bank connector. The affected financial institutions are NAB, Westpac, St George, ANZ, Bankwest, Macquarie, Bank of Melbourne, Citibank, and JPMorgan.

If you have any questions regarding the scheduled maintenance, please contact us by emailing support@eway.com.au or calling 1800 106 565 (AU) or 0800 392 947 (NZ).


Kind regards,
The Eway team
Posted on Sep 14, 2026 - 13:52 AEST

Sep 15, 2026

No incidents reported today.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Eway - Incident Notification - NZ Transaction Failures
Resolved - Vendor support teams have confirmed a full recovery of impacted services and are continuing validation activities including periodic monitoring of processing infrastructure.

We apologise for the inconvenience this has caused your business today and appreciate your patience

Kind regards,
The Eway team
Sep 11, 05:29 AEST
Investigating - Eway is currently experiencing an intermittent disruption to our NZ payment service due to an issue with one of our upstream providers. This issue is primarily impacting gateway merchants that use an acquiring bank supported via the Worldline bank connector. These financial institutions are Westpac, ANZ, BNZ and ASB.

We are currently in contact with the vendor and will follow up with an update ASAP

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business.

Regards
The Eway Team
Sep 11, 04:56 AEST

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

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