Resolved -
Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated.
We apologise for the inconvenience this has caused your business today and appreciate your patience
Kind regards,
The Eway team
Jun 24, 11:53 AEST
Monitoring -
Eway support teams have completed recovery of impacted services and are continuing validation activities including periodic monitoring of payment processing systems and infrastructure.
We thank you for your patience and apologise for any inconvenience this event caused your business today
Regards,
The Eway Team
Jun 24, 09:54 AEST
Update -
We are still investigating this issue and will follow up with an update ASAP
We thank you for your patience and apologise for any inconvenience this event is causing your business.
Regards,
The Eway Team
Jun 24, 09:06 AEST
Update -
We are still investigating this issue and will follow up with an update ASAP
We thank you for your patience and apologise for any inconvenience this event is causing your business.
Regards,
The Eway Team
Jun 24, 03:20 AEST
Investigating -
Eway is currently experiencing an unexpected disruption to our Rapid API payment service due to an issue with one of our upstream providers. This issue is primarily impacting gateway merchants that use NAB supported via the Fiserv bank connector.
We are currently in contact with the vendor and will follow up with an update ASAP
We thank you for your patience and apologise for any inconvenience this event is causing your business.
Regards,
The Eway Team
Jun 23, 23:07 AEST