Resolved -
This incident has been resolved.
Mar 23, 12:31 AEDT
Monitoring -
Eway monitoring systems indicate that performance has returned to normal and payment processing via our partner gateway has been restored.
We apologise for the inconvenience this has caused your business today and appreciate your patience
Kind regards,
The Eway team
Mar 21, 16:37 AEDT
Investigating -
EWAY is currently investigating an intermittent issue affecting API payment service. Some card transactions are failing with a W9 – Bank Unavailable error, primarily impacting gateway merchants using NAB as their acquiring bank via the Fiserv connector.
We thank you for your patience and apologise for any inconvenience this event is causing your business.
Regards,
The Eway Team
Mar 21, 15:26 AEDT