Resolved -
The vendor support teams have confirmed that the intermittent transaction failures associated with the W1 response code have been resolved.
We apologise for the inconvenience this has caused your business today and appreciate your patience
Kind regards,
The Eway team
Jul 17, 23:34 AEST
Update -
Incident update: Intermittent W1 error
Our downstream payment service provider has advised they are actively working on Implementing a fix.
We thank you for your patience and apologise for any inconvenience this event is causing your business
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
Regards,
The Eway Team
Jul 17, 19:56 AEST
Update -
Eway teams are in contact with the downstream payment gateway provider and are awaiting an update on the resolution. We will provide periodic status updates as they become available.
We thank you for your patience and apologise for any inconvenience this event is causing your business
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
Regards,
The Eway Team
Jul 17, 16:27 AEST
Identified -
Eway teams are in contact with the downstream payment service provider and are investigating the incident. The issue remains sporadic at this time, and we will provide periodic status updates as they become available.
We thank you for your patience and apologise for any inconvenience this event is causing your business
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
Regards,
The Eway Team
Jul 17, 10:15 AEST
Investigating -
Eway is currently investigating a potential service disruption to some payments services. Transactions are Intermittently failing with a W1 error response code and is being investigated by Eway technical teams.
We will follow up ASAP with a full confirmation of service impact and remediation status
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business
Regards,
The Eway Team
Jul 17, 09:33 AEST