Eway System Status
Monitoring - Eway has implemented a temporary solution by reconfiguring all impacted clients to use a different connection method, which resolves the problem. Eway will continue to collaborate with the vendor to remediate the root cause and restore connectivity through the primary path.

We thank you for your patience and apologise for any inconvenience this event caused your business today

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

Regards,
The Eway Team

Mar 13, 2024 - 13:42 AEDT
Update - Eway is still working with the upstream payment service provider to restore the service. The investigation is taking longer due to the intermittent nature of the issue, making it challenging to pinpoint the exact cause.

We will follow up ASAP with a full confirmation of service impact and remediation status

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team

Mar 13, 2024 - 07:19 AEDT
Update - Eway support team is still working with the upstream service provider(Fiserv) and awaiting their response.

We will follow up ASAP with a full confirmation of service impact and remediation status

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team

Mar 12, 2024 - 17:09 AEDT
Update - Eway is still investigating the service disruption to payment services impacting NAB Merchants. We are in contact with the upstream payment service provider (Fiserv) to investigate further.

We will follow up ASAP with a full confirmation of service impact and remediation status

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team

Mar 12, 2024 - 15:03 AEDT
Investigating - Eway is currently investigating a potential service disruption to some payments services . The scope of impact is limited to NAB Merchants transacting through Fiserv gateway. This is being investigated by Eway technical teams.

We will follow up ASAP with a full confirmation of service impact and remediation status

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team

Mar 12, 2024 - 10:46 AEDT
Monitoring - Eway support teams have implemented a workaround to handle the scenario that caused the transactions to fail with a 06 error. We have also started working on a permanent fix to address the problem.

We thank you for your patience and apologise for any inconvenience this event caused your business today

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

Regards,
The Eway Team

Feb 20, 2024 - 20:03 AEDT
Identified - Eway team is continuing the coordination with the downstream service provider to explore the underlying issues causing transactions to fail with error code 06. Meanwhile, a workaround is being deployed for affected clients upon the detection of transaction failures.

We thank you for your patience and apologise for any inconvenience this event is causing your business

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

Regards,
The Eway Team

Feb 19, 2024 - 13:31 AEDT
Update - Eway teams are currently in communication with downstream service providers to obtain an update. As soon as new information becomes available, we will update the status portal.

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team

Feb 16, 2024 - 23:11 AEDT
Investigating - Eway is currently Investigating Intermittent issues with transactions failing with a 06 Error response code from a downstream payment gateway service provider. This issue is primarily impacting gateway merchants that use an acquiring bank supported via the Cybersource bank connector.

We will follow up ASAP with a full confirmation of service impact and remediation status

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team

Feb 16, 2024 - 21:41 AEDT
Eway Gateways Operational
Rapid API Operational
MyEway Operational
Eway Website Operational
Eway Sandbox ? Operational
Eway Settlement Operational
Shopping Cart Integrations Operational
Shopify ? Operational
WooCommerce ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

Unresolved incident: Eway - Transaction failure for NAB Merchants transacting through FDI gateway - Incident Notification.

Mar 12, 2024

Unresolved incident: Eway - Transactions failing with 06 Error - Incident Notification.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.