Eway System Status Status

Eway System Status

All Systems Operational

Eway Gateways Operational

Rapid API Operational

MyEway Operational

Eway Website Operational

Eway Sandbox Operational

Eway Settlement Operational

Shopping Cart Integrations Operational

Shopify Operational

WooCommerce Operational

Merchant Trust Initiative (MTI) portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

Eway - Incident Notification - Mastercard Service Degradation

Resolved - Mastercard support teams have confirmed a full recovery of impacted services and transactions are processing as expected.

We apologise for the inconvenience this has caused your business today and appreciate your patience

Kind regards,
The Eway team
Apr 16, 06:18 AEST

Identified - Mastercard support team have advised they are continuing the recovery of the impacted services and the transactions could Intermittently fail to process or experience a timeout.

We thank you for your patience and apologise for any inconvenience this event is causing your business

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

Regards,
The Eway Team
Apr 15, 13:50 AEST

Investigating - Eway is currently experiencing an Intermittent disruption to our API payment service due to an issue with one of our downstream providers Mastercard experiencing service Degradation. This issue is primarily impacting gateway merchants that use an acquiring bank supported via the MPGS bank connector. These financial institutions are CBA and Bendigo Bank. Transactions are sporadically failing with a W1 response code.

We are currently in contact with the vendor and will follow up with an update ASAP

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business.

Regards
The Eway Team
Apr 15, 06:48 AEST

Apr 15, 2025

Apr 14, 2025

Eway - Incident Notification - Fiserv Outage

Resolved - Eway monitoring systems indicate that performance has returned to normal and payment processing via our partner gateway has been restored.

A reconciliation of the failed transactions will be carried out to confirm their status on the gateway platform. Due to the high volume of rejections, the reconciliation process will be finished by the next business day.

We apologise for the inconvenience this has caused your business today and appreciate your patience

Kind regards,
The Eway team
Apr 14, 11:31 AEST

Monitoring - Eway monitoring systems indicate that performance has returned to normal and payment processing via our partner gateway has been restored.

A reconciliation of the failed transactions will be carried out to confirm their status on the gateway platform. Due to the high volume of rejections, the reconciliation process will be finished by the next business day.

We apologise for the inconvenience this has caused your business today and appreciate your patience

Kind regards,
The Eway team
Apr 14, 11:28 AEST

Identified - EWay downstream gateway partner has confirmed a service disruption to multiple services impacting payment processing Australia wide. Their technical teams have assembled and are still working through resolving the impacted components.

We do not have an ETA at this time, however Eway will continue to provide periodic status updates as we receive them.

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

Thanks for your patience.

Regards,
The Eway Team
Apr 14, 10:57 AEST

Investigating - Eway is currently experiencing an unexpected disruption to our API payment service. This issue is primarily impacting gateway merchants that use an acquiring bank supported via the Fiserv bank connector. These financial institutions are NAB, Westpac, St George, ANZ, BankWest, Macquarie, Bank of Melbourne, CitiBank & JP Morgan.

We will follow up ASAP with a full confirmation of service impact and remediation status

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team
Apr 14, 10:36 AEST

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.