Eway System Status
All Systems Operational
Eway Gateways Operational
Rapid API Operational
MYeWAY Operational
Website Operational
Eway Sandbox ? Operational
Eway Settlement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 28, 2022

No incidents reported today.

May 27, 2022

No incidents reported.

May 26, 2022

No incidents reported.

May 25, 2022

No incidents reported.

May 24, 2022

No incidents reported.

May 23, 2022
Resolved - We are happy to report this issue has been resolved and email receipts should be delivered as normal.

If you are still having issues with receipts please contact our team on please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience while this issue was resolved.

Kind Regards,
The Eway Team

May 23, 15:52 AEST
Monitoring - Eway has Identified an issue with transaction receipts being delayed when being sent out to merchant and clients.

A fix has been deployed and queued emails should catch up and go out. We will continue to monitor the situation to ensure stability is restored.

We thank you for your patience and apologise for any inconvenience this event is causing your business.

Regards,
The Eway Team

May 23, 12:06 AEST
Resolved - A fix has been deployed and the Sandbox can now be accessed again.

If you are still having issues accessing the Sandbox or making API calls, please contact our team on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business.

Regards,
The Eway Team

May 23, 11:52 AEST
Investigating - We are currently experiencing a service interruption In our Sandbox Environment which is impacting payment processing via Rapid API.

The issue is being worked on urgently by our system engineers and we will follow up ASAP with an update.

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business.

Regards,
The Eway Team

May 23, 10:07 AEST
May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022
Resolved - Vendor support teams have confirmed a full recovery of impacted services and are continuing validation activities including periodic monitoring of processing infrastructure.

We apologise for the inconvenience this has caused your business today and appreciate your patience

Kind regards,
The Eway team

May 17, 14:57 AEST
Identified - Eway Support Teams have identified an issue impacting the Payment Processing for AU through the IVR Service due to our Vendor Outage. This issue is not impacting manual transactions via the MyEway Portal or transactions via the API.

We do not have an ETA at this time, however Eway will continue to provide periodic status updates as we receive them.

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

Thanks for your patience.

Regards,
The Eway Team

May 17, 11:50 AEST
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.