IVR Payments Outage

Incident Report for Eway System Status

Resolved

Monitoring has shown that the issue has now been resolved.

Posted Jun 15, 2021 - 08:19 AEST

Update

We are continuing to monitor for any further issues.

Posted Jun 10, 2021 - 17:28 AEST

Monitoring

A fix has been implemented and tested successfully. We will continue to monitor.

Posted Jun 10, 2021 - 17:28 AEST

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 10, 2021 - 16:56 AEST

Investigating

We have received reports that the IVR (telephone) payment system is not recongnising Biller Codes at the moment. We are currently investigating and will provide updates as soon as possible.

Posted Jun 10, 2021 - 11:16 AEST

This incident affected: Eway Gateways.