Eway System Status Status

Eway System Status

Eway - Transaction failure for NAB Merchants transacting through FDI gateway - Incident Notification

Monitoring - Eway has implemented a temporary solution by reconfiguring all impacted clients to use a different connection method, which resolves the problem. Eway will continue to collaborate with the vendor to remediate the root cause and restore connectivity through the primary path.

We thank you for your patience and apologise for any inconvenience this event caused your business today

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

Regards,
The Eway Team
Mar 13, 2024 - 13:42 AEDT

Update - Eway is still working with the upstream payment service provider to restore the service. The investigation is taking longer due to the intermittent nature of the issue, making it challenging to pinpoint the exact cause.

We will follow up ASAP with a full confirmation of service impact and remediation status

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team
Mar 13, 2024 - 07:19 AEDT

Update - Eway support team is still working with the upstream service provider(Fiserv) and awaiting their response.

We will follow up ASAP with a full confirmation of service impact and remediation status

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team
Mar 12, 2024 - 17:09 AEDT

Update - Eway is still investigating the service disruption to payment services impacting NAB Merchants. We are in contact with the upstream payment service provider (Fiserv) to investigate further.

We will follow up ASAP with a full confirmation of service impact and remediation status

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team
Mar 12, 2024 - 15:03 AEDT

Investigating - Eway is currently investigating a potential service disruption to some payments services . The scope of impact is limited to NAB Merchants transacting through Fiserv gateway. This is being investigated by Eway technical teams.

We will follow up ASAP with a full confirmation of service impact and remediation status

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business

Regards,
The Eway Team
Mar 12, 2024 - 10:46 AEDT

Eway Gateways Operational

Rapid API Operational

MyEway Operational

Eway Website Operational

Eway Sandbox Operational

Eway Settlement Operational

Shopping Cart Integrations Operational

Shopify Operational

WooCommerce Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 19, 2024

No incidents reported today.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

Eway Settlement Report Delay - Incident Notification

Resolved - Eway support teams can confirm the settlement reports are now available in MYeWAY portal

We apologise for the inconvenience this has caused your business today and appreciate your patience

Kind regards,
The Eway team
Apr 8, 17:18 AEST

Identified - Eway Teams are working on the fix and expecting to be released to production in the next 2 hrs.

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business.

Regards,
The Eway Team
Apr 8, 14:47 AEST

Investigating - We are currently experiencing a service interruption which is impacting the settlement reporting for today in MYeWAY portal.

This is only impacting the reporting and has no impact on the settlement of funds.

The issue is being worked on urgently by our system engineers and we will follow up ASAP with an update.

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business.

Regards,
The Eway Team
Apr 8, 11:00 AEST

Apr 7, 2024

Eway NZ Transactions - Vendor Maintenance Notification

Completed - The scheduled maintenance has been completed.
Apr 7, 04:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 00:00 AEDT

Scheduled - Eway would like to advise our merchants of upcoming maintenance by BNZ Payment Solutions

Environment: Production
Date: Sunday 07 April, 2024
Time: 12:00am - 5:00pm (AEDT)
Services: New Zealand Transaction processing(BNZ-issued cards)

Impact: We have been advised that this maintenance will take approximately 5 hours and applies only to cards issued by the Bank of New Zealand.

During this maintenance window only, transactions may not work until the maintenance has been completed. These attempts will not be queued and have to be resubmitted.

If you have any questions regarding the scheduled maintenance, please contact us by emailing support@eway.com.au or calling 1800 106 565 (AU) or 0800 392 947 (NZ).

Kind regards,
The Eway team
Apr 3, 11:30 AEDT

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.