Eway has implemented a temporary solution by reconfiguring all impacted clients to use a different connection method, which resolves the problem. Eway will continue to collaborate with the vendor to remediate the root cause and restore connectivity through the primary path.
We thank you for your patience and apologise for any inconvenience this event caused your business today
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
Regards, The Eway Team
Posted Mar 13, 2024 - 13:42 AEDT
Update
Eway is still working with the upstream payment service provider to restore the service. The investigation is taking longer due to the intermittent nature of the issue, making it challenging to pinpoint the exact cause.
We will follow up ASAP with a full confirmation of service impact and remediation status
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business
Regards, The Eway Team
Posted Mar 13, 2024 - 07:19 AEDT
Update
Eway support team is still working with the upstream service provider(Fiserv) and awaiting their response.
We will follow up ASAP with a full confirmation of service impact and remediation status
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business
Regards, The Eway Team
Posted Mar 12, 2024 - 17:09 AEDT
Update
Eway is still investigating the service disruption to payment services impacting NAB Merchants. We are in contact with the upstream payment service provider (Fiserv) to investigate further.
We will follow up ASAP with a full confirmation of service impact and remediation status
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business
Regards, The Eway Team
Posted Mar 12, 2024 - 15:03 AEDT
Investigating
Eway is currently investigating a potential service disruption to some payments services . The scope of impact is limited to NAB Merchants transacting through Fiserv gateway. This is being investigated by Eway technical teams.
We will follow up ASAP with a full confirmation of service impact and remediation status
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business
Regards, The Eway Team
Posted Mar 12, 2024 - 10:46 AEDT
This incident affects: Eway Gateways and Rapid API.