eWAY has identified an issue where transactions have failed with a "Bank Unavailable" error. We have received notice from our banking partners that this related to an issue with the Mastercard Payment Gateway Services, which is used by Commonwealth Bank merchants only. If you are not using a Commonwealth Bank merchant facility, you will be unaffected by this issue.
This appears to have started at 1:00 pm and looks to have improved as of 1:30 pm. We are currently liaising with our banking partners to confirm the restoration of the services and will continue to monitor the services to ensure they continue to function.
If you have had any transactions processed during this window that failed due to this error, you can reprocess the transaction.
For any questions, please contact support via 1800 24 55 70, or firstname.lastname@example.org