We are pleased to let you know the issue has now been resolved and your payment services should be back up and running as usual.
If you notice any further issues, please call us immediately on 1800 106 565 (AU) or 0800 392 947 (NZ). We really appreciate your patience today.
Posted Feb 20, 2024 - 19:31 AEDT
Update
We are continuing to investigate this issue.
Posted Feb 20, 2024 - 18:01 AEDT
Investigating
Eway is currently investigating a potential service disruption to some payments services. The scope of impact is limited to NAB Merchants, however being investigated by Eway technical teams.
We will follow up ASAP with a full confirmation of service impact and remediation status
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business
Regards, The Eway Team
Posted Feb 20, 2024 - 18:00 AEDT
This incident affected: Eway Gateways and Rapid API.