Eway - Incident Notification
Incident Report for Eway System Status
Resolved
Eway experienced an unexpected disruption to our Rapid API payment service due to an issue with one of our upstream providers. This issue primarily impacted merchants Australia wide that use an acquiring bank supported via the Cybersource bank connector.

Cybersource have confirmed that some services were impacted between 6:24am and 6:52am on the 17th January 2024.

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business.

Regards,
The Eway Team
Posted Jan 17, 2024 - 07:30 AEDT
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