Eway monitoring systems indicate that NZ payment processing services via our partner gateway have been restored. We will continue to monitor the situation until we receive confirmation this incident has been resolved.
We apologise for the inconvenience this has caused your business today and appreciate your patience
Kind regards, The Eway team
Posted Sep 20, 2023 - 10:44 AEST
Investigating
Eway is currently experiencing a partial Service disruption to some NZ merchants processing payments through Rapid API due to an issue with one of our upstream providers. This issue is primarily impacting NZ merchants that use an acquiring bank supported via the Paymark/Worldline connector.
We are currently in contact with the vendor and will follow up with an update ASAP
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business.