Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated.
We apologise for the inconvenience this has caused your business today and appreciate your patience
Kind regards, The Eway team
Posted Jun 12, 2025 - 16:24 AEST
Monitoring
The Eway support teams have completed the recovery of affected services and are now performing validation tasks, including ongoing monitoring. The 3DS transaction approval rate has returned to normal levels.
Note: Some transactions may still be declined with an R1 error. however, these are valid declines.
We thank you for your patience and apologise for any inconvenience this event caused your business today
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
Regards, The Eway Team
Posted Jun 12, 2025 - 14:54 AEST
Investigating
We are currently experiencing a Intermittent service interruption which is impacting 3D Secure payment processing. This is resulting in an transactions being declined with a R1 response.
The issue is being worked on urgently by our system engineers and we will follow up ASAP with an update.
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business.
Regards, The Eway Team
Posted Jun 12, 2025 - 10:10 AEST
This incident affected: Eway Gateways and Rapid API.