Eway - MPGS - Incident Resolved
Incident Report for Eway System Status
Resolved
Eway experienced an unexpected disruption to our Rapid API payment service due to an issue with one of our upstream providers. This issue primarily impacted gateway merchants that use an acquiring bank supported via the MPGS bank connector. The Performance degradation started around 5:40 PM AEST which continued for about an hour.

The vendor support team have confirmed the Incident has been fully resolved. Eway Teams will perform a reconciliation of the failed transactions in the next 24 hours and the appropriate transaction status will be updated.

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business.

Regards
The Eway Team
Posted Mar 04, 2024 - 22:55 AEDT
This incident affected: Rapid API.
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