Eway - Incident Notification
Incident Report for Eway System Status
Resolved
This incident has been resolved.
Posted Aug 30, 2023 - 14:31 AEST
Monitoring
Eway is currently monitoring an unexpected disruption to our Rapid API payment service due to an issue with one of our upstream providers. This issue started at 12:20 PM AEST and impacted gateway merchants that use an acquiring bank supported via the MPGS bank connector. These financial institutions are CBA and Bendigo Bank.

We are currently in contact with the vendor and waiting confirmation this has been resolved, however our system monitoring shows payment processing has resumed successfully for this gateway at 12:40 PM.

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event has caused.

Regards
The Eway Team
Posted Aug 30, 2023 - 12:43 AEST
This incident affected: Eway Gateways and Rapid API.
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