Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated.
We apologise for the inconvenience this has caused your business today and appreciate your patience
Kind regards, The Eway team
Posted Jul 17, 2024 - 19:26 AEST
Monitoring
Eway support teams have completed recovery of impacted services and are continuing validation activities including periodic monitoring of payment processing systems and infrastructure.
We thank you for your patience and apologise for any inconvenience this event caused your business today
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
Regards, The Eway Team
Posted Jul 17, 2024 - 19:02 AEST
Investigating
Eway is currently investigating a potential service disruption to some payments services. The scope of impact is unconfirmed at this time, however being investigated by Eway technical teams.
We will follow up ASAP with a full confirmation of service impact and remediation status
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business
Regards, The Eway Team
Posted Jul 17, 2024 - 18:13 AEST
This incident affected: Eway Gateways, Rapid API, MyEway, and Eway Website.