Eway support teams have implemented a permanent fix to handle the scenario that resulted in the transactions failing with a 06 error.
We apologise for the inconvenience this has caused your business and appreciate your patience
Kind regards, The Eway team
Posted Mar 22, 2024 - 11:15 AEDT
Monitoring
Eway support teams have implemented a workaround to handle the scenario that caused the transactions to fail with a 06 error. We have also started working on a permanent fix to address the problem.
We thank you for your patience and apologise for any inconvenience this event caused your business today
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
Regards, The Eway Team
Posted Feb 20, 2024 - 20:03 AEDT
Identified
Eway team is continuing the coordination with the downstream service provider to explore the underlying issues causing transactions to fail with error code 06. Meanwhile, a workaround is being deployed for affected clients upon the detection of transaction failures.
We thank you for your patience and apologise for any inconvenience this event is causing your business
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
Regards, The Eway Team
Posted Feb 19, 2024 - 13:31 AEDT
Update
Eway teams are currently in communication with downstream service providers to obtain an update. As soon as new information becomes available, we will update the status portal.
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business
Regards, The Eway Team
Posted Feb 16, 2024 - 23:11 AEDT
Investigating
Eway is currently Investigating Intermittent issues with transactions failing with a 06 Error response code from a downstream payment gateway service provider. This issue is primarily impacting gateway merchants that use an acquiring bank supported via the Cybersource bank connector.
We will follow up ASAP with a full confirmation of service impact and remediation status
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business