MyEway Portal – MFA Email Delivery Disruption

Incident Report for Eway System Status

Investigating

Eway is aware of an ongoing global Microsoft 365 outage that is affecting email services worldwide. Because of this, some clients may not receive their Multi-Factor Authentication (MFA) code by email and may be unable to log in to the MyeWay Portal.

There is no impact to payment processing and transactions are continuing to process as normal.

As an alternative, switch to app-based MFA, using an authenticator app such as Microsoft Authenticator or Google Authenticator, instead of receiving codes by email. This gives a more reliable way to log in that doesn't depend on email delivery.

MFA email delivery should return to normal as Microsoft's services recover.

Regards,
The Eway Team

Posted Nov 13, 2026 - 17:09 AEDT

This incident affects: MyEway.