Eway support teams can confirm that the MyEway access issue caused by the Microsoft 365 outage has now been resolved. MFA emails are being delivered normally.
Thank you for your patience and cooperation.
Kind regards, The eWAY Team
Posted Jan 24, 2026 - 08:54 AEDT
Investigating
We are currently aware that some businesses are experiencing issues due to service degradation on the Microsoft 365 platform. This disruption is affecting the delivery of MFA emails. As a result, some users may be unable to receive their MFA code, which is required to log in to the MyEway portal.
Please note that this issue is limited to the email-based MFA process only. All payment processing and transaction services continue to operate normally and are not affected.
If you need access to the MyEway portal before Microsoft resolves the email delivery issue, Please contact our eWAY Support through: Phone: 1800 10 65 65 Live Chat: www.eway.com.au